BetOspin Privacy Policy

We at BetOspin take your privacy seriously, and this Privacy Policy explains how we collect, use, store and protect your personal data when you visit betospin.com or use our mobile app. By registering an account with BetOspin Casino, you agree to the practices described below. If you do not agree with any part of this policy, please do not use our services.

Who We Are

BetOspin is operated by Red and Black Solutions SRL. Our storefront is available in German, English, French, Italian, Dutch and Norwegian, and we price all transactions in euro, with bonus minimums also quoted in US and Canadian dollars. We are the data controller responsible for your personal information whenever you interact with BetOspin Casino, whether through our desktop site, mobile web version or our iOS and Android app.

Information We Collect

We collect several categories of information to provide our services, verify your identity, and comply with our legal obligations. We require registration under your legal name, and we gather the following details:

We collect your full name, date of birth, residential address, telephone number and e-mail address at registration
We record your IP address and device identifiers to enforce our one-account-per-household, per-IP and per-device policy
We track deposit and withdrawal history, including the payment method you use, whether Apple Pay, Google Pay, Visa, Mastercard, American Express, bank transfer, Interac, Volt, MB Way, Sofort Überweisung, BLIK, Bancontact, MiFinity, Revolut or cryptocurrency such as Bitcoin, Ethereum, USD Coin, Tether and Tron
We log your gaming activity, including slots, live casino, table games, roulette, blackjack, baccarat and sportsbook wagers, to administer bonuses and wagering requirements
We retain correspondence you send us through live chat, e-mail or Telegram so we can respond to your enquiries
We may collect verification documents, such as proof of identity and address, to complete our know-your-customer checks before processing a withdrawal

Information Collected Automatically

Our systems automatically collect certain technical data whenever you browse BetOspin, including your browser type, operating system, referring pages, and the pages you view on our site. We use this information, together with cookies and similar technologies, to keep our platform secure and to tailor the content and promotions we show you.

How We Use Your Data

We use the information we collect for the following purposes:

We use your data to create and manage your account and to authenticate you when you log in to BetOspin
We process your deposits and withdrawals, applying our published withdrawal limits of €2,000 per day and €5,000 per week for non-VIP players, and up to €8,000 per week with no daily cap for VIP players
We use your data to administer our Starting Boost welcome offer, our Touchdown, Fortune Room, Spin Smash and Victory Stake promotions, and to verify eligibility and wagering compliance
We monitor account activity to detect fraud, including suspected use of a VPN, proxy or other location-masking technology, which we treat as fraudulent activity
We communicate with you about your account, transactions, and customer support requests through live chat, e-mail or Telegram
We use your data to comply with our legal and regulatory obligations, including anti-money-laundering checks

Legal Basis for Processing

Where applicable law requires a legal basis, we process your data because it is necessary to perform our contract with you, to comply with our legal obligations, or because we have a legitimate interest in operating BetOspin Casino safely and preventing fraud. Where we rely on your consent, for example for certain marketing communications, you may withdraw that consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

We share data with payment providers to process your deposits and withdrawals through your chosen method
We share data with identity verification providers to confirm your age and identity
We share data with our game and live dealer providers, including Spinomenal, Betsoft, Eurasian Gaming, Yggdrasil, Tom Horn Gaming, Mancala Gaming, Nucleus Gaming, Fugaso and Lucky Streak, as necessary to deliver gameplay
We disclose information to regulators, law enforcement or courts where we are legally required to do so
We may share data with professional advisers, auditors or service providers who support our operations under appropriate confidentiality obligations

International Transfers

Because we operate a multi-language storefront serving players across several countries, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, accounting and regulatory obligations, resolve disputes, and enforce our agreements. Transaction records related to deposits, withdrawals and bonus wagering are retained in accordance with applicable financial record-keeping requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies on betospin.com to remember your preferences, keep you logged in, and understand how our site is used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site or app.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honoring these wherever applicable:

You may request access to the personal data we hold about you
You may ask us to correct inaccurate or incomplete information
You may request that we delete your data, subject to our legal and regulatory retention obligations
You may object to or restrict certain processing of your data
You may request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected], and our support team, available 24/7 via live chat, e-mail and Telegram, will assist you. We aim to respond to e-mail enquiries within 15 minutes.

Data Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse or alteration. While we strive to protect your information, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Restricted Jurisdictions

We do not knowingly provide services to residents of Bulgaria, Costa Rica, Iran, Israel, Myanmar, North Korea or the United States of America. If you access BetOspin from a restricted jurisdiction, including through a VPN or proxy, we reserve the right to suspend your account and treat the related activity as fraudulent, which may result in forfeiture of your balance.

Children's Privacy

Our services are intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of BetOspin Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our support team through live chat, Telegram, or by e-mailing [email protected]. We are available around the clock to address your privacy concerns.